PRIVACY POLICY

Introduction

At Apollo IPTV, we take your privacy seriously—like, really seriously. We know you’re trusting us with your information when you subscribe to our streaming service, and we don’t take that lightly. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our IPTV services.

Apollo IPTV operates premium streaming services across the United States and Canada, and this policy applies to all information we collect through our website, mobile applications, subscription platforms, and any other digital services we provide. By using Apollo IPTV, you’re agreeing to the practices described in this policy. If something here doesn’t sit right with you, please reach out to us at contact@apolloiptv.io before using our services—we’re happy to answer questions.

We’re based in the United States, and all information we collect is processed and stored here. We’ve written this policy in plain English (no legal mumbo-jumbo where we can avoid it) so you actually understand what’s happening with your data. Read through it, and if you have questions, our team is available 24/7 via WhatsApp.

What Information We Collect

Let’s be upfront about what we’re collecting and why. We gather different types of information to provide you with the best streaming experience possible and to keep Apollo IPTV running smoothly.

Information You Give Us DirectlyW

When you sign up for Apollo IPTV or interact with our services, you provide us with information like:

Account Information: Your name, email address, username, password, and payment details when you subscribe to our monthly, quarterly, semi-annual, or annual plans.
Payment Information: Credit card details, billing address, and transaction history (we use secure payment processors—we never store full credit card numbers on our servers).
Communication Data: Any messages you send us through contact forms, email, WhatsApp, or customer support channels.
Subscription Preferences: Which plan you choose, device information for activation, and your streaming preferences.
Support Requests: Technical issues, setup questions, or feedback you share with our support team.

Information We Collect Automatically

When you use Apollo IPTV services, we automatically collect certain technical information to improve performance and security:

Device Information: Type of device (Fire Stick, Smart TV, smartphone, tablet), operating system, browser type, and unique device identifiers.
Usage Data: Which channels you watch, how long you stream, connection quality, buffering incidents (so we can fix them), and navigation patterns through our service.
IP Address and Location: Your IP address helps us determine your general location (country/state level) to provide appropriate content and prevent unauthorized access.
Cookies and Tracking Technologies: We use cookies to keep you logged in, remember your preferences, and understand how people use our service. More on this below.

Information From Third Parties

Sometimes we receive information about you from:

Payment Processors: Transaction confirmations and payment status from our secure payment partners.
Analytics Services: Aggregated data about how visitors use our website (like Google Analytics).
Referral Partners: If you found us through an affiliate or partner site, we might receive information about how you arrived at Apollo IPTV.

How We Use Your Information

We’re not in the business of selling your data or doing anything shady with it. Here’s exactly what we do with the information we collect:

Providing Our Services

Process your subscription payments and manage your Apollo IPTV account
Activate your service across your devices (Fire Stick, Smart TV, mobile, etc.)
Deliver 25,000+ channels in 4K quality with zero buffering
Provide technical support when you need help
Send you important service updates (like when your subscription renews or if there’s planned maintenance)

Improving Your Experience

Optimize streaming quality based on your connection speed
Recommend content you might enjoy based on viewing patterns
Fix technical issues and eliminate buffering problems
Develop new features and improve existing ones
Test different subscription offers to find what works best for our customers

Security and Fraud Prevention

Protect your account from unauthorized access
Prevent payment fraud and abuse of our service
Ensure our servers stay secure and our service remains reliable
Comply with legal obligations and enforce our Terms of Service

How We Share Your Information

We don’t sell your personal information to third parties. Period. However, we do share certain information in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate Apollo IPTV:

Payment processors (to handle secure transactions)
Cloud hosting providers (to store data and deliver streaming content)
Customer support tools (to help us respond to your questions faster)
Analytics services (to understand how our service is used)
Email service providers (to send you updates and promotional emails)

These companies are contractually required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as:

In response to valid legal requests (court orders, subpoenas, government investigations)
To protect Apollo IPTV’s rights and property
To prevent fraud or illegal activity
To protect the safety of our users or the public

Business Transfers

If Apollo IPTV is acquired by or merged with another company, your information may be transferred as part of that transaction. We’ll notify you if this happens and if your data will be subject to a different privacy policy.

With Your Consent

We may share your information with other parties if you give us permission to do so.

Cookies and Tracking Technologies

Like most websites, Apollo IPTV uses cookies and similar technologies to make our service work better. Here’s what you need to know:

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you when you return. They’re not harmful—think of them as digital sticky notes that remember your preferences.

Types of Cookies We Use

Essential Cookies: These keep you logged in and make our website function properly. Without them, you wouldn’t be able to access your Apollo IPTV account.
Analytics Cookies: These help us understand which features people use most and where we need to improve.
Advertising Cookies: These show you relevant ads on other websites based on your visit to Apollo IPTV (you can opt out of these).
Preference Cookies: These remember your settings, like language preference or viewing quality.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies might affect your ability to use some Apollo IPTV features. Most browsers accept cookies by default, but you can usually modify your browser settings to decline cookies or alert you when cookies are being sent.

How We Protect Your Information

Security isn’t just a checkbox for us—it’s built into everything we do at Apollo IPTV. We implement multiple layers of protection:

Encryption: We use industry-standard SSL/TLS encryption for all data transmitted between your devices and our servers.
Secure Servers: Your information is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
Payment Security: We partner with PCI-DSS compliant payment processors—we never store complete credit card numbers.
Access Controls: Only authorized Apollo IPTV employees can access customer data, and only when necessary to provide support or maintain services.
Regular Security Audits: We continuously monitor and update our security measures to protect against new threats.

That said, no method of transmission over the internet is 100% secure. While we do everything possible to protect your information, we can’t guarantee absolute security. You can help by keeping your login credentials confidential and logging out of shared devices.

Data Retention

We keep your personal information for as long as you have an active Apollo IPTV subscription, plus a reasonable period afterward to comply with legal obligations and resolve disputes.

Specifically:

Active Account Data: Retained while your subscription is active
Transaction Records: Kept for 7 years for tax and accounting purposes
Support Communications: Retained for 2 years to improve service quality
Marketing Data: Kept until you unsubscribe or request deletion

When we no longer need your information, we securely delete or anonymize it so it can’t be traced back to you.

Your Privacy Rights and Choices

You have control over your personal information. Here’s what you can do:

Access Your Information

You can view and update your account information anytime by logging into your Apollo IPTV account. If you need a copy of all the data we hold about you, contact us at contact@apolloiptv.io.

Correct or Update Information

Keep your account details current by updating them in your account settings. If you need help, our support team is available 24/7.

Delete Your Information

You can request deletion of your account and personal information by contacting us. Please note that we may need to retain certain information for legal or business purposes (like transaction records).

Opt Out of Marketing

Click the “unsubscribe” link in any marketing email, or contact us directly. You’ll still receive important service-related communications.

Manage Cookies

Adjust your browser settings to control cookies, or use tools like Google Analytics Opt-out Browser Add-on.

Cancel Your Subscription

You can cancel your Apollo IPTV subscription anytime through your account settings or by contacting support. No penalties, no hassles.

California Privacy Rights

If you’re a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights:

Right to Know: You can request details about what personal information we’ve collected about you in the past 12 months.
Right to Delete: You can request deletion of your personal information (with some exceptions).
Right to Opt-Out: You can opt out of the “sale” of your personal information (note: Apollo IPTV doesn’t sell personal information).
Right to Non-Discrimination: We won’t discriminate against you for exercising your privacy rights.

To exercise these rights, email us at contact@apolloiptv.io with “California Privacy Request” in the subject line. We’ll verify your identity before processing your request.

International Users

Apollo IPTV is based in the United States, and your information will be processed and stored here. If you’re accessing our service from outside the US, please understand that your data will be transferred to and maintained on servers located in the United States.

The US may have different data protection laws than your country. By using Apollo IPTV, you consent to the transfer of your information to the US and its processing according to this Privacy Policy.

Children’s Privacy

Apollo IPTV is designed for adults. We don’t knowingly collect personal information from children under 13 years old. If you’re a parent and believe your child has provided us with personal information without your consent, contact us immediately at contact@apolloiptv.io , and we’ll delete it promptly.

If you’re under 18, please get your parent’s or guardian’s permission before using Apollo IPTV or providing any personal information.

Third-Party Links

Our website and service may include links to third-party websites, plugins, or services (like payment processors or social media platforms). Apollo IPTV isn’t responsible for the privacy practices of these external sites.

When you click on third-party links, you’re subject to their privacy policies, not ours. We encourage you to read the privacy policy of any website you visit. We can’t control what happens on other sites, even if you access them through Apollo IPTV.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we’ll update the “Last Updated” date at the top of this page.

If we make significant changes that affect your rights, we’ll notify you by:

Posting a prominent notice on our website
Sending you an email (if you’ve provided one)
Displaying an alert when you log into your Apollo IPTV account

Your continued use of Apollo IPTV after any changes means you accept the updated Privacy Policy. If you disagree with the changes, you can close your account.

Contact Us

Questions, concerns, or feedback about this Privacy Policy or how Apollo IPTV handles your information? We’re here to help.

Reach out to us:

Email: contact@apolloiptv.io
WhatsApp: Live Chat support (24/7)
Website: https://apolloiptv.io
FAQ: Visit our FAQ Page for quick answers

We respond to all privacy inquiries within 48 hours (usually much faster). Your privacy matters to us, and we’re committed to being transparent, responsive, and responsible with your information.

Thank you for trusting Apollo IPTV with your streaming entertainment.

We’re here to provide you with the best IPTV experience—25,000+ channels, zero buffering, crystal-clear 4K quality—while respecting and protecting your privacy every step of the way.