REFUND POLICY

Our Commitment to Customer Satisfaction

At Apollo IPTV, we stand behind the quality of our streaming service. We’ve built our reputation on delivering 25,000+ channels with zero buffering and crystal-clear 4K quality, and we’re confident you’ll love the experience. However, we understand that sometimes things don’t work out perfectly, and that’s why we offer a straightforward, no-nonsense 7-day money-back guarantee for first-time subscribers.

This Refund Policy explains exactly when and how you can request a refund for your Apollo IPTV subscription. We’ve written this in plain English so there’s no confusion about your rights or our obligations. If you have questions after reading this policy, please contact us at contact@apolloiptv.io or reach out via WhatsApp – our support team is available 24/7 to help.

7-Day Money-Back Guarantee

We want you to try Apollo IPTV with complete confidence, which is why we offer a 7-day money-back guarantee for all new subscribers. This gives you a full week to test our service, explore the channel lineup, watch your favorite sports, stream movies in 4K, and make sure Apollo IPTV meets your expectations.

Who Qualifies for the 7-Day Guarantee?

The money-back guarantee applies to:

✅ First-time Apollo IPTV subscribers purchasing any subscription plan (1-month, 3-month, 6-month, or 12-month)
✅ New accounts that have never received a refund from us before
✅ Legitimate testing of the service (not abuse or exploitation)

The guarantee is calculated from the date of your original purchase, not from when you activate your account. So if you buy a subscription on Monday, you have until the following Monday to request a refund.

How to Request a Refund

If you’re not satisfied with Apollo IPTV within the first 7 days, requesting a refund is simple and straightforward. Here’s the process:

Step 1: Contact Our Support Team

Reach out to us through any of these channels:

Email: contact@apolloiptv.io
WhatsApp: Live Chat Support (fastest response)
Website: Visit our FAQ page for support contact options

Step 2: Provide Your Information

To process your refund request efficiently, please include:

Your full name and email address used for registration
Order number or transaction ID (found in your purchase confirmation email)
Brief explanation of why you’re requesting a refund (helps us improve our service)
Date of purchase

Step 3: Verification Process

We’ll verify your account to confirm:

The purchase was made within the last 7 days
This is your first subscription with Apollo IPTV
No violations of our Terms of Service have occurred

This typically takes just a few hours, not days.

Step 4: Refund Processing

Once approved, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

Credit/Debit Cards: Refunds appear within 5-10 business days depending on your bank
PayPal: Usually processed within 3-5 business days
Other Payment Methods: Processing times vary by provider

You’ll receive a confirmation email once the refund has been initiated from our end.

What’s Covered by Our Refund Policy

Our 7-day money-back guarantee covers situations where:

✅ Service doesn’t meet expectations: If Apollo IPTV doesn’t work as advertised, we’ll refund you ✅ Technical compatibility issues: If our service doesn’t function properly on your devices despite following setup instructions ✅ Quality concerns: If streaming quality doesn’t meet the standards we promise (4K, zero buffering) ✅ Channel availability: If the channels you were expecting aren’t available in our lineup ✅ Changed your mind: If you simply decide IPTV isn’t for you within the 7-day window

We’re here to make things right. If something isn’t working as it should, contact our support team first—most issues can be resolved quickly through troubleshooting, but if we can’t fix the problem, we’ll process your refund without hassle.

Non-Refundable Circumstances

To maintain fair business practices and prevent abuse, certain situations are not eligible for refunds:

❌ After the 7-Day Period

Once the 7-day guarantee period has ended, all subscriptions become non-refundable. We encourage you to test our service thoroughly during this window. If you realize on day 8 that you’re unsatisfied, unfortunately we can’t issue a refund—but we’re always happy to help with any technical issues you’re experiencing.

❌ Renewal Subscriptions

The 7-day guarantee applies only to first-time purchases. When your subscription automatically renews (monthly, quarterly, semi-annually, or annually), that renewal is not eligible for a refund. You can cancel at any time to prevent future renewals, but we don’t refund renewal charges.

❌ Subsequent Subscriptions

If you’ve previously received a refund from Apollo IPTV and later purchase a new subscription, that second purchase is not covered by the money-back guarantee. The 7-day guarantee is a one-time offer per customer.

❌ Violations of Terms of Service

If your account is terminated due to violations of our Terms of Service—such as sharing login credentials, using unauthorized devices, or attempting to resell our service—no refund will be issued, regardless of when the violation occurred.

❌ Issues Outside Our Control

We cannot issue refunds for problems caused by:

Your internet connection: If your ISP has slow speeds, frequent disconnections, or bandwidth limitations
Device incompatibility: If you’re trying to use Apollo IPTV on unsupported or outdated devices without consulting our support team first
User error: If you haven’t followed setup instructions or activated the service incorrectly
Change of mind after 7 days: Once the guarantee period ends, subscriptions are final

❌ Partial Refunds

We don’t offer prorated or partial refunds. If you request a refund on day 6 of your subscription, you’ll receive a full refund—but if you request one on day 8, you won’t receive any refund. Similarly, if you cancel a 12-month subscription after 6 months, we don’t refund the remaining 6 months.

Cancellation of Service

You can cancel your Apollo IPTV subscription at any time without penalties. Here’s how it works:

How to Cancel

Option 1: Log into your account on our website and cancel through your account settings

Option 2: Contact our support team via email at contact@apolloiptv.io

Option 3: Message us on WhatsApp with your cancellation request

What Happens When You Cancel?

Your service will continue until the end of your current billing period
You won’t be charged for the next renewal cycle
You can still stream Apollo IPTV until your subscription expires
No refund is issued for the current subscription period (unless within the 7-day guarantee window)

Reactivating After Cancellation

Changed your mind? You can reactivate your Apollo IPTV subscription anytime by purchasing a new plan. However, the 7-day money-back guarantee won’t apply to the new subscription if you’ve already used it previously.

Special Circumstances and Exceptions

While our policy is clear, we understand that unusual situations occasionally arise. If you believe you have a unique circumstance that warrants consideration outside our standard policy, please contact us anyway.

For example:

Severe technical issues that we couldn’t resolve despite multiple support attempts
Medical emergencies or unexpected life events that occurred immediately after purchase
Billing errors or unauthorized charges

We’ll review each case individually. While we can’t guarantee exceptions, we’ll always listen and try to find a fair solution. Our goal is customer satisfaction, not rigid adherence to policy when genuine problems occur.

Fraudulent Refund Requests

We take fraud seriously. Submitting false information, creating multiple accounts to abuse the refund policy, or attempting to use the service after receiving a refund may result in:

Permanent ban from Apollo IPTV services
Reporting to payment processors and relevant authorities
Legal action to recover damages

Let’s keep things honest—we treat you fairly, and we ask for the same in return.

How We Process Refunds

For transparency, here’s exactly what happens after you request a refund:

Hour 0-24: We receive your refund request and verify your account details

Hour 24-48: Our team reviews your case and confirms eligibility based on purchase date and account history

Hour 48-72: Approved refunds are processed and submitted to your payment provider

Day 3-10: The refund appears in your account (timing depends on your bank or payment processor)

Most refunds are approved within 24 hours if all conditions are met. The longest part of the process is usually waiting for your bank to process the credit, which is outside our control.

Improving Our Service

When you request a refund, we’ll ask why you weren’t satisfied. This isn’t to talk you out of it or create barriers—we genuinely want to understand what didn’t work so we can improve Apollo IPTV for future customers.

Common feedback we’ve received and acted on:

“Buffering during peak hours” → We upgraded server capacity
“Difficult Fire Stick setup” → We created detailed video tutorials
“Couldn’t find specific channels” → We improved our channel guide and search functionality

Your honest feedback helps us get better, and we appreciate you taking the time to share it even if you’re leaving.

Contact Us for Refund Requests

Ready to request a refund or have questions about this policy? Here’s how to reach us:

Primary Contact Methods:

Email: contact@apolloiptv.io
- Subject line: “Refund Request – [Your Order Number]”
- Expected response time: Within 24 hours
WhatsApp: Live Chat Support
- Available 24/7
- Fastest response for urgent requests

Additional Resources:

FAQ Page: https://apolloiptv.io/faq/
Website: https://apolloiptv.io

When contacting us about a refund, please have your order number ready. You can find this in your purchase confirmation email or account dashboard.

Changes to This Refund Policy

Apollo IPTV reserves the right to modify this Refund Policy at any time. If we make significant changes, we’ll notify you by:

Posting an updated policy on our website with a new “Last Updated” date
Sending an email to active subscribers
Displaying a notice on our homepage

Changes will apply to purchases made after the policy is updated. If you purchased your subscription under a previous version of this policy, those terms will govern your refund eligibility.

We recommend reviewing this page periodically to stay informed about any updates.

Our Philosophy on Refunds

Look, we get it—buying something online always carries some risk. You’re trusting us with your money before you’ve even tried the service. That’s why we offer the 7-day guarantee.

Apollo IPTV isn’t perfect (no service is), but we work hard every day to deliver the best streaming experience possible. When things go wrong, we want to make them right. The refund policy isn’t designed to create hoops for you to jump through—it’s here to protect both fair customers and our business from exploitation.

If you’re within the 7-day window and genuinely unsatisfied, we’ll refund you without drama. If you’re outside that window, we can’t offer a refund, but we can still help troubleshoot issues or answer questions. Either way, we appreciate you giving Apollo IPTV a chance.

Thank you for choosing Apollo IPTV for your streaming entertainment.

We’re committed to your satisfaction and confident that our service will exceed your expectations. If it doesn’t, we’ll refund you—simple as that.